Lemonwhale Partnership Model

Customer road-maps. Joint development. Great support.

Lemonwhale Support

Lemonwhale knows that excellent support is important for our customers. We put our best people to deliver best in class knowledge , meaning you will always be supported by experts. This gives you a unique way to get fast and accurate support for the whole delivery machinery including Ad Server, Transcoding, CDN, Storage, etc. and not just only for Lemonwhale components.

Monday - Friday 8-18 CET+1

Technical support powered by Lemonwhale experts

Open to all Lemonwhale customers

Monday - Sunday 7-21 CET+1

Technical support powered by Lemonwhale experts
Personal support manager
Lemonwhale experts in customer premises when necessary

Support package required

Monday - Sunday 0-24

Technical support powered by Lemonwhale experts
Personal support manager
Lemonwhale experts in customer premises when necessary

Support package required

support@lemonwhale.com

+46 8 400 20 991

Average lead times for resolving customer issues

 

We are fast and act on delivery issues not only caused by Lemonwhale components

30
Non critical
10
Video critical
5
Live critical

"Always fast and great support from Lemonwhale"

− Bo Enell, Head of TV NTM group

"Lemonwhale has defined a new level of support far better than any system vendor I've met so far"

− Johan Möller, CTO Svenska Dagbladet